Privacy Policy

Last Updated: January 2024

1. Introduction

TrueLoans ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information in connection with our loan services in Canada.

2. Personal Information We Collect

We collect personal information necessary to provide loan services, including:

Name, address, and contact information
Social Insurance Number (SIN)
Employment and income information
Financial information (bank account, credit history)
Credit reports and credit scores
Identity verification documents
Application and transaction history

3. How We Use Your Information

TrueLoans uses your personal information to:

Process and assess loan applications
Originate and service loans
Verify your identity and prevent fraud
Conduct credit checks and risk assessments
Comply with legal and regulatory requirements
Communicate regarding your account
Improve our services

4. Disclosure of Information

We may disclose your personal information to:

Credit reporting agencies and credit bureaus
Financial institutions and lenders
Service providers and third-party vendors
Government and regulatory authorities
Law enforcement when required by law

5. Data Security

TrueLoans implements appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use encryption, secure servers, and limited staff access to safeguard your data.

6. Your Rights

Under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

Access your personal information
Request corrections to inaccurate information
Withdraw consent for information collection and use
Request deletion of your information (subject to legal requirements)
File a complaint with the Privacy Commissioner of Canada

7. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, and in accordance with applicable Canadian laws and regulations, typically for a minimum of 6 years after the loan is closed.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Changes to This Policy

TrueLoans reserves the right to update this Privacy Policy at any time. We will notify you of any material changes by posting the updated policy on our website.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

TrueLoans
Email: privacy@trueloans.ca
Phone: 1-800-TRUELOANS

This Privacy Policy complies with Canadian federal and provincial privacy legislation.